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PSM Global
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  1. Courses
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  3. Helpdesk Reporting
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Home └Helpdesk └Helpdesk Reporting

Helpdesk

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Course content
  • Overview
    • Helpdesk Overview
    • Helpdesk Teams
    • Website & Email Tickets
    • Service Level Agreements (SLAs)
    • Helpdesk Stages
    • Helpdesk Tickets
    • Inactive Tickets
    • Channels: How to Receive Tickets
  • Live Chat
    • Live Chat: Setup
    • Live Chat: Chat Bot
    • Live Chat: Participate
    • Live Chat: From Chatbot to SO
    • Live Chat: Track Visitor Activity
  • Advanced
    • Customer Ratings
    • After-Sales Features
    • Track & Bill Time
    • Helpdesk Reporting
    • Help Center
    • Help Center - elearning
    • Help Center - Forums
    • Help Center - Knowledge

Helpdesk Reporting

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Nguồn: https://www.odoo.com/vi_VN/slides/slide/helpdesk-reporting-5794

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